One flow for the whole journey: wards book through their own portal, planners drag duties onto a Vehicle Timeline, crews run the day from one button on their phone — and the invoice prices itself from what actually happened.
A multi-step booking builder captures everything dispatch and the crew will need — and the patient record enforces the safety rules so nobody has to remember them.
Multi-step booking with MFA-gated patient lookup, organisation, ward and requester, journey types from outpatient to interhospital and repatriation, per-stop hospital selection and return journeys — plus recurrence with a live journey-count preview, so a "every Tuesday and Thursday until March" booking shows exactly how many journeys it creates.
Every patient carries a mandatory mobility category — walking, chair or stretcher — that drives vehicle suitability throughout planning. Bariatric warnings, "must travel alone" enforcement and clinical or risk flags follow the patient onto every crew card and dispatch screen.
Transport risk assessments with per-domain ratings and PDF export, visible to the hospital portal only where you opt in — and every read is logged. Crews see the flags that matter before they arrive at the door.
As the booking is built, a live billing preview shows which tariff will price the work — so coordinators and portal users see the commercial picture before they commit, not on the invoice. Priced quotes can be accepted in-portal.
Eligibility screening is recorded against the booking as a funding-audit record — it never blocks a journey. You keep the evidence commissioners ask for without ever turning a patient away at the booking screen.
Patient lookup is MFA-gated and every access is logged with who, when and why — even Site Admins cannot bypass it. See Security & Trust for the full story.
The Vehicle Timeline is a gantt of your whole fleet's day. Duty blocks carry mobility-count meters and capacity warnings, and event deployments and unavailability are hatched onto the same rows — so PTS and Events finally see each other's vehicle commitments instead of double-booking the same ambulance.
Statuses come from what crews actually do on the road — not from what a dispatcher remembered to type.
A live duty board with statuses derived from crew actions, stale-location badges when nothing has been heard for five minutes, journey assignment and unassignment, exception handling for no-shows and aborts, mid-day vehicle swaps with automatic capacity re-checks, end-of-duty finish-time review with overtime flags, and duty chat that keeps routine traffic off the phone.
On web and in the crew app, a single action button drives the workflow: acknowledge → travel → arrived → onboard → destination → handover → complete. GPS proximity prompts suggest "arrived" as the vehicle closes on the address, sat-nav handoff opens Apple Maps, Google Maps or Waze, and clock-out is blocked while journeys remain open.
When the crew goes mobile, AmbuNet can text the patient and email the ward a no-login tracking link with a plain-language status and an ETA — and deliberately nothing more. No map, no live trace, no other patients' data, and links expire after six hours. Families get reassurance; patients keep their privacy.
The hospital booking portal gives wards the same booking form your coordinators use, without the phone call — and without seeing anything they shouldn't.
Rule-based tariffs price the work automatically — and every line carries the evidence behind it. The wider ledger lives in Finance.
Rule-based tariffs: base charge, per-mile with a configurable journey-only or base-to-base mileage basis, waiting time, mobility, escort and out-of-hours uplifts, cancellation and abort charges — each rule with its own nominal code for your accounts.
Each customer gets a contract: tariff, invoice grouping (per-patient or consolidated weekly or monthly), PO reference, payment terms, a quote-required flag — and SLA targets you'll be measured against.
Invoices are built from what the crew actually did, not what was booked — with quoted-vs-actual variance flags so a journey that changed on the day is surfaced, not silently absorbed.
Each waiting segment on the invoice names the ward or address, and is marked "GPS-verified" only when a real crew location was captured — evidence you can put in front of a commissioner.
Billing runs preview everything, then create draft invoices only — nothing is ever auto-sent. Credit notes carry over-credit guards and mandatory reasons, and everything exports as a Xero-ready CSV in Xero's own import format.
On-time-to-patient and on-time-to-destination with adjustable definitions, stage-by-stage journey timings, delay reasons grouped by code and portal-booking share — bundled per organisation into an on-demand PDF pack for contract review meetings.
Patient Transport is part of the Enterprise tier, alongside Command & Control. Self-serve signup provisions your workspace and subdomain automatically.