Command & Control ✦ Enterprise tier

Run the control room from one live board.

A control room for every event — or a standalone room whenever you need one. Incident queues, resources and maps on a single near-real-time board, dispatch alerts that actually wake crews, and a command record that writes itself as you work.

Control room — main arena LIVE
M1 Cycle response — Zone B Available
A2 Ambulance — front of stage On break
T4 Foot team — campsite Assigned
INC Collapse, main stage left P1
14:22 A2 acknowledged assignment
The control room

Everything a dispatcher needs, on one screen — or three.

Spin up a control room per event, or a standalone room for anything else. The board combines incident queues, your resource list and live maps, refreshing continuously — the header always tells you whether you're live, delayed or offline.

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A room for every operation

Per-event control rooms open alongside the event workspace, and standalone rooms cover everything else. Vehicles already deployed to the event are added automatically, and call signs are scoped per room so C1 always means the same thing to everyone in it.

🖥️

Three screen layouts

A compact single-screen view for a laptop in a gazebo, a dual-screen command desk, and a control-room wall layout for the big operations. The same live board, arranged for the space you're actually working in.

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Structured call triage

Calls are triaged against organisation-approved presenting-complaint templates with a live-calculated suggested priority. Dispatchers can override — but overrides require a reason and are marked, so clinical oversight sees every judgement call.

Interactive demo

Watch a job run through the room.

A P1 comes in by the main stage, M1 gets the full-screen alarm, acknowledges from the phone, arrives on scene — and the system log writes itself as it happens. Click any unit for its detail.

Sunset Fields — site planLIVE 
M1Cycle
A2Ambulance
T4Foot team
INC-0107 · P1
0
Open incidents
3
Resources free
12
Patients treated
System log — auto-written
14:19 3 resources on duty READY
14:19 Control room opened — day 2

Interactive demonstration with illustrative data — not a live system.

Dispatch alerting

Alerts that actually wake crews.

Assigning a resource fires a full-screen siren alarm on the crew's phones through the AmbuNet mobile app — marked time-sensitive on iOS so it breaks through Focus and Do Not Disturb. If nobody acknowledges, the server re-rings roughly every 35 seconds for up to 15 minutes.

  • Offline acknowledgements — a crew member in a signal black-spot can still acknowledge; it reconciles with the control room when they're back in coverage.
  • Stand-downs alerted the same way — cancelling an assignment is alarmed and acknowledged just like the assignment itself, so nobody keeps running to a job that's stood down.
  • One live resource per person — a guard across all rooms stops the same crew member being committed to two live resources at once.
  • Break management — track crew breaks per resource, with pulsing prompts when a break has run over.
Dispatch — assignment P1
14:21 A2 assigned to incident Alerting
14:21 Full-screen alarm fired Awaiting ack
14:22 Re-ring — no acknowledgement Retry
14:22 Acknowledged by crew
Maps & messaging

Your site plan becomes the live map.

A live geographic map is standard — but events don't happen on street maps. Upload your event site plan, and because scale-drawn maps are bounds-referenced, real GPS positions plot straight onto it.

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Site-plan GPS plotting

Crew and incident positions appear on your own site plan, not just a road map — with priority-coloured flashing incident markers and drag-and-drop placement for anything you need to position manually.

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Consent-based crew location

Crew location is only ever shared after an explicit approval on the crew member's own phone, time-boxed to the shift and stopped at clock-out — a location picture the control room can trust and crews are comfortable with.

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Two-way crew messaging

Message any resource directly from the board, with unread sorting and alert tones on the crew's phone. Routine traffic stays off the radio — and unlike the radio, it's recorded.

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Always honest about freshness

The board refreshes with version-counted snapshots and the header shows live, delayed or offline at all times. You always know exactly how current the picture in front of you is.

The command record

A defensible record, written as you work.

Command logs, incident logs and automatic system logs capture every operational change without a scribe. Complex decisions get their own register — options considered, rationale, follow-up actions — and a standalone Tactical Log exports as a stamped PDF for the debrief or the coroner.

  • Treatment centres — capacity-managed zones with patient waiting and treatment flows, so casualty flow is visible from the board.
  • Shared-kiosk safe — workstation lock with PIN switching means clinicians share a treatment-centre screen without sharing an identity.
  • Bed management across rooms — and closing a room is blocked while active patients remain, so nobody gets tidied away.
  • Live event metrics — incidents, patients treated, staff on duty, available resources, outcome and presenting-complaint charts, with per-day filtering on multi-day events.
  • ePCRs from the incident — clinical records are created straight from a live incident, pre-linked with response times, flowing into the full ePCR suite and governance review.
Treatment centre — zone A 4 / 6 beds
14:30 Patient moved to treatment In treatment
14:34 ePCR opened from incident
14:41 Complex decision logged Follow-up
14:52 Discharged — record handed over Complete

Run your next event from AmbuNet.

Command & Control is part of the Enterprise tier — alongside the full Patient Transport module, tactical logs and treatment centres. Try it on your own subdomain today.