Command & Control

Run your operations in real time with full visibility and control

• Centralised control room dashboard
• Real-time incident logging and tracking
• Computer-aided dispatch (CAD) for crews and vehicles
• Live operational status updates
• Resource and availability overview
• Integrated communication and activity logs
• Full incident timeline and audit trail
• Multi-incident and multi-event management
• Seamless integration with patient records (ePCR)
• Post-incident reporting and analysis

Patient Transport

Manage bookings, journeys, and patient flow efficiently

• Journey booking and scheduling
• Recurring bookings (e.g. dialysis transport)
• Patient risk management
• Journey allocation and crew assignment
• Real-time crew tracking
• Hospital and customer portal access

Clinical Governance

Ensure compliance, oversight, and continuous improvement

• Medicines management and tracking
• Clinical announcements and safety alerts (MHRA)
• SOPs, guidelines, and policy library
• Risk register and mitigation tracking
• KPI tracking and performance monitoring
• Full audit system and reporting
• Adverse incident management
• Governance meetings and action tracking
• PGD acknowledgement and digital signing

Patient Care Records

Capture, manage, and share patient information securely

• Electronic Patient Care Records (ePCR)
• Uninjured competitor forms
• Safeguarding alerts and escalation
• Remote clinical advice access
• Secure record sharing via access codes
• Clinician-to-clinician record transfer
• PDF export of patient records

Employees

Manage your workforce, compliance, and training

• Application and recruitment portal
• DBS check tracking
• Digital ID cards and public verification
• Uniform allocation management
• Medical assessments and health records
• Driving licence checks
• Mandatory training and compliance tracking
• Payroll management

Events

Plan, manage, and deliver event medical services

• Event scheduling and management
• Quote and invoice generation
• Event medical plan creation
• Post-event analysis and reporting
• Client engagement documentation
• Client portal access

Fleet & Equipment

Maintain operational readiness and asset control

• Full asset management system
• Vehicle daily inspections (VDIs)
• Vehicle cleaning records and KPIs
• Make Ready system for vehicles and equipment
• Defect reporting and management